From content creation tools to predictive analytics, marketers are constantly bombarded with the promise that AI will revolutionize their efforts. But for many, it feels like a “shiny object”—something new and exciting, but without a clear plan for meaningful integration and a lack of understanding how to derive real value. The truth is, AI can enhance your marketing strategy, but it needs to be approached through the lens of your current brand and business goals—and, at least for now, as something additive instead of revolutionary.
Here are three steps to effectively integrate AI into your marketing without falling into the trap of chasing trends:
As I suggested in an Inside Higher Ed article last week, I think AI adoption today is in a very similar place to social media in the 2000s. Using Facebook and Twitter felt both frightening and, in the early days, very "extra". I remember feeling that I barely had time for my regular job, let alone figuring out what social media was and what it meant for my institution's marketing efforts.
Eventually, social media became not only commonplace, but essential to marketing activities, for three reasons: 1) marketers experimented with it to figure out what it was and wasn't good at, 2) they relinquished some of the control that they had always held over every aspect of marketing, and 3) it became part of the strategy, not the whole thing.
So, before diving into AI, revisit your marketing strategy. What are your core brand and business objectives? Whether it's improving customer acquisition, increasing lead quality, or driving greater personalization, start with the challenges you're looking to solve. AI should be seen as a tool to enhance your goals, not as a standalone initiative.
Building on this, look at your current technologies to determine where tools you're already paying for might have AI functionality that can help. No need to invest in something new until you've explored what's possible with what you've already got.
Are you maximizing your CRM as a tool to streamline prospect communications? If not, see what functionality is built in that might help improve segmentation and conversion opportunities. Already using analytics to inform decision-making? Make sure your CDP is aligned with your efforts and giving you access to greater insights, not just more data.
By focusing on technologies you’ve already invested in, AI becomes an enabler of deeper insights and efficiency, rather than a disruptive force that feels foreign to your team. It also shows your organization that you're not just chasing the latest trend (which we marketers have been accused of before 😜).
Whenever I speak to marketing teams about AI, I hear many of the same concerns. At the core of almost all of them is the worry that people will mis-step and put their organization (or themselves) at risk, which means that most successful AI implementations aren’t about tools—they're about mindset, experience and training. Make sure your team understands AI’s potential, but also encourage experimentation and learning. Offer training on how AI can augment their current work. In this way, AI becomes less of a mysterious force and more of a natural extension of the work they do every day—and it involves them in how best to use the tools that will impact their jobs.
When AI is integrated thoughtfully, it can become a transformative part of your marketing strategy, enhancing everything from personalization to predictive analytics. The key is to approach it with purpose, ensuring that AI aligns with your existing goals and strengths, rather than chasing after the latest trends.
Interested in learning more about bringing AI into your existing marketing strategy? Get in touch.